Shipping policy

Shipping Policy

At Serenity, we aim to get your order to you as quickly and safely as possible.

Processing Time

• Orders are processed within 1-3 business days (excluding weekends and public holidays)
  
  

• You will receive a confirmation email once your order is shipped
  
  

Shipping Methods & Costs

• Standard shipping: £4.99
  
  

• Tracked shipping recommended for all orders
  
  

Delivery Timeframes

• UK: 3-5 business days
  
  

• International: 7–14 business days (customs may add delays)
  
  

Lost or Delayed Orders

We are not responsible for delays caused by the carrier or customs.

For lost parcels, contact our support team at info@serenityhairhealthandwellbeing.co.uk , including your order number